Delivery

 

Please note that deliveries to the United States are temporarily suspended due to new customs policies. In addition, remote areas and P.O. boxes that are normally served by Canada Post cannot be delivered at this time. We are actively working to restore these services and will keep you informed as soon as possible. Thank you for your understanding.

Shipping Policy

All orders placed on laseve.ca are shipped from Lac Beauport, QC. Shipping is free in Quebec on orders of $75 or more (before taxes and shipping) and in the United States on orders of $100 or more (before taxes and shipping).

If you have any questions or if we can help you with anything, please contact us by email at hello@laseve.ca

Shipping to Quebec

- Free shipping on all orders over $75 (before taxes and shipping)

- Flat rate shipping of $5 in Quebec for orders from $50 to $74.99 (before taxes and shipping)

- Flat rate shipping to $12 in Quebec for orders of $49.99 and under (before taxes and shipping)

 Shipping within Canada

Orders of $75 and over ship free anywhere in Canada. For orders under $80, a flat rate of $10 applies.

All free shipping is via standard ground shipping. Shipping fees paid are non-refundable.

Orders are generally processed within 2 to 5 business days. Estimated transit time is 2 to 7 business days within Canada, depending on the destination. Please note that delivery times may vary depending on demand and seasonal periods. As carriers are independent, we cannot guarantee delivery times.

A tracking number is provided for each online order, and it is the recipient's responsibility to track their shipment. If a package cannot be delivered due to an incomplete address or is not collected at the drop-off point and is returned to us, the order will be refunded, less any shipping costs incurred.

Any order placed online may be canceled at Lasève's discretion. Damage or breakage must be reported within 14 days of receipt of the package.


Shipping to the United States


Please note that deliveries to the United States are temporarily suspended due to the new customs policy.
We are working to find a solution and will update you as soon as shipping can resume. Thank you for your understanding.

- $25 flat rate shipping for all orders over $100 (before taxes and shipping)

- $35 flat rate shipping for orders under $99.99

All US orders are shipped with USPS and take 3 to 10 business days to arrive from the order date.

International Shipping
We do not offer international shipping at this time.

 

Customs and Import Fees

International shipping means you may be required to pay customs and import fees. All international customers are responsible for their country's specific customs duties. These may vary depending on the country or state entered in the shipping address. Lasève is legally required to declare the value of the package. For more information, we recommend contacting your local customs office.


Changing your order

If you wish to modify or add an item to your order, we will be happy to assist you. Once the package has been shipped, we are unable to make any changes to your order. Please ensure all details are correct before placing your order, particularly your email and shipping address. Don't forget to include your apartment or office number.

 


Higher shipping charges may apply in the following situations

  • Free shipping is not valid if you live in an area that the carrier considers remote or difficult to reach. (Example: Magdalen Islands, Kuujjuaq).  
  • In accordance with this, if the shipping costs calculated at the time of online purchase differ from the actual shipping costs, Lasève will inform you by telephone or email of the applicable difference. You will then have the option to cancel your order.

In all cases, you will have the option to cancel your order once the shipping costs and delivery times have been communicated to you.