Free shipping with orders $75+ in Canada, $95+ in USA
SHIPPING
Where do you deliver?
Currently, we offer delivery across Canada and the United States.
What are the shipping fees ?
Shipping within Canada
- Free shipping on all orders over $75 (before taxes and shipping).
- Flat shipping fee of $5 within Quebec for orders between $50 and $75.
- Flat shipping fee of $12 within Quebec for orders under $50.
- Flat shipping fee of $10 for the rest of Canada on orders under $75.
Shipping to the United States
- Free shipping on all orders over $95 (before taxes and shipping).
- Flat shipping fee of $12 for orders under $95.
Where are packages shipped from?
Lac-Beauport, Quebec, Canada.
What is the delivery delay ?
We know you're excited to receive your products! Orders are prepared Monday to Friday within 2 business days of purchase. Delivery typically takes 3 to 10 business days, depending on the carrier.
I think my package is lost :(
Your package seems to be missing? Here’s what to do:
You received your delivery confirmation email, but there’s no package or carrier notice at your door?
- Check with neighbors and household members to see if they may have your package.
- Inspect your mailbox, patio, or any safe drop-off area around your home.
- Contact your nearest post office to check if they are holding your package.
Please note:
Lasève is not responsible for lost or damaged packages or delivery errors made by Canada Post. Additionally, we cannot be held liable if an incorrect delivery address was provided during your purchase.
If you’ve completed the steps above and still can’t locate your package, please reach out to us at hello@laseve.ca, including your order number and carrier tracking number. We’ll gladly assist in locating your package.
Can I have it delivered to my workplace?
You can of course have it delivered to your workplace.
RETURN + EXCHANGE
Can I return my product?
We do not offer returns, exchanges, or refunds.
To avoid any allergic reactions, please carefully review the ingredient list before making your purchase.
If your product turns out to be defective, please contact our customer service team athello@laseve.ca.
PRODUCTS + INGREDIENTS
What do your products smell like?
We love smells that remind us of vacations, the sun, nature. That's why we opted for a scent of coconut with a subtle hint of maple syrup. Every shower transports you to your “ happy place ”. :)
Do you use dyes?
No, there is no coloring in our products.
Are your products tested on animals?
Never! Our products are cruelty-free. We test our products on our friends.
Are your products safe for pregnant women and children?
Our products are very gentle, natural and suitable for the whole family for daily use. If you have any specific concerns, we recommend checking with your doctor before making your purchase. The ingredient list for each product can be viewed here .
I have a business / hair salon. Is it possible to sell Lasève products there?
We are flattered that you like our products! Please complete the questionnaire and a representative will contact you within 72 hours of receiving your form.
Are your products suitable for all hair types?
Yes! Our products are suitable for all hair types. They are made with natural ingredients for gentle everyday cleaning. Curly, straight, wavy, frizzy, fine, thick: all hair types will benefit from Lasève's nourishing formulas.
Are your products suitable for treated and/or colored hair?
Free from sulfates and irritating ingredients, our products are safe for treated hair
What is the lifespan of the products?
Each product has a shelf life of 2 years. We recommend using your products within 6 months of receipt due to the high concentration of natural ingredients present in each formula.
How long can a product be kept once opened?
The PAO (Period After Opening) is normally 12 months. It is written on the labels of all our products (in the form of a pictogram representing an open jar indicating a number and the letter “M”).
How many washes can I do with one bottle?
Free from filler ingredients, our formulas are hyper concentrated. You only need a small dose each time you wash. The duration of a bottle is relative to the length and thickness of each person's hair as well as the frequency of weekly washing. On average, a 16 oz size lasts between 3 and 5 months.
Is your packaging recyclable?
What a good question! Our bottles are made from 100% PET plastic and contain no BPE while our shipping boxes can be recycled.
Do your products contain parabens and/or sulfates?
No! Highly irritating, SLS and SLES sulfates can strip the hair and scalp of natural oils.
Are your products vegan?
Certainly ! There are no animal by-products in our formulations. We are also Leaping Bunny certified.
Do your products contain nuts?
Our products contain nut oils like almond and argan. Please review the ingredient list carefully before ordering.
Are your products gluten-free?
Yes, no gluten!
Do your products contain silicones?
Our products do not contain any silicone. Used to provide softness to the hair and facilitate detangling, silicones envelop the hair fiber. On the other hand, these artificial components end up weighing down the hair and suffocating the scalp, thus preventing care from penetrating.
Alcohols appear on your ingredients. Is this bad for my hair?
The alcohols found in the conditioner are natural alcohols. They will not dry out or damage your hair. Cetearyl alcohol is derived from coconut and prevents the formula from separating.
CUSTOMER SERVICE
How can I reach you?
We would be happy to answer any questions or concerns you may have!
You can reach customer service here: hello@laseve.ca .
We answer emails Monday to Friday from 9 a.m. to 5 p.m.
When should I expect a response from you?
We will respond to you within 48 hours of receiving your email. We respond to messages received Monday to Friday from 9 a.m. to 5 p.m.